Case Study: Digital Guest Directory increases guest loyalty and additional sales

The Apartment Complex Bergparadies**** in Dorfgastein, Austria, impresses with tailor-made equipment of its 26 apartments and its state-of-the-art service. Since the beginning of 2018, host Peter Gratz has been offering his guests a new feature highlight: A Digital Guest Directory, a kind of “digital concierge” in the form of a free app or progressive web app for the guests’ mobile devices. The Digital Guest Directory enables the hosts to strengthen the relationship with their guests, to work even more efficiently and to significantly increase their additional sales, for example through the bread roll and breakfast service as well as table reservations. In addition, they are strengthening their image as an innovative and modern company.

In use: the Digital Guest Directory from Guestfriend

“The Digital Guest Directory is very well received by our guests. They particularly enjoy using our ‘digital concierge’ to book our bread roll service or reserve tables in the partner hotel. This also benefits us: We minimize sources of error because no requests are lost and table reservations are made directly with the restaurant.”

Stephanie Leitner | Front Office Manager at the Apartment Complex Bergparadies

Find out in our case study how the Digital Guest Directory…

… sustainably strengthens guest loyalty,

… easily generates reservations and requests for offers,

… boosts additional sales,

… relieves the team and reduces workload,

… minimizes sources of error thanks to digital processes,

… and enhances the contact to guests before, during and after the stay.

Would you also like to know how you and your guests benefit from Guestfriend? We look forward to getting to know you and showing you your possibilities. | | +49 831 930 657-0

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