8 tips to increase guest satisfaction in the hotel

Guest satisfaction is the top priority for every hotelier. After all, it influences whether a guest comes back, whether the online rating is positive or negative and thus the booking behaviour of new guests. Hosts only achieve guest satisfaction by meeting all their expectations. But the demands on a hotel stay are as different as… Continue Reading →

Digital Guest Directory: The right note at the right time

Digital guest service is the topic on everyone’s lips these days. The Corona crisis has increased the desire for a contactless, hygienic and yet personal service in the hotel industry. In order to meet these expectations, both we and hotel associations recommend digitalising paper room folders, menus and flyers. This not only improves the satisfaction… Continue Reading →