International city travellers, visitors of conferences or congresses, artists on tour or business people: Business and city hotels have very different guests who often stay only for a few days. Accordingly, their expectations are also very different. Meeting them requires a high degree of adaptability. More and more hoteliers are therefore implementing digital tools and… Continue Reading →
Digitalization in the hotel industry is making further progress. This is also reflected in the guest communication: hosts are increasingly using digital guest directories, digital menus, infotainment TVs, Wi-Fi solutions and hotel newspapers in the form of e-papers. Because since the Corona crisis, the need for contactless alternatives to personal service has been rising sharply… Continue Reading →
Currently, hotels and restaurants are preparing for the long-awaited opening. Many hoteliers are now informing themselves about the applicable requirements and are introducing innovative solutions for a smooth start. In this context, one clear trend is emerging: digital forms and online tools for the reservation of services and offers are having a real boom. We… Continue Reading →
Guest satisfaction is the top priority for every hotelier. After all, it influences whether a guest comes back, whether the online rating is positive or negative and thus the booking behaviour of new guests. Hosts only achieve guest satisfaction by meeting all their expectations. But the demands on a hotel stay are as different as… Continue Reading →
In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Marta Matwijow, Senior Marketing Manager at Swisscom talks to us about modern TV solutions for hotels and care homes. Swisscom is primarily known as a leading telecommunications and IT company in Switzerland. How… Continue Reading →
The television, together with the smartphone, occupies the first place of the most used devices in 2020. More than 90 % of Germans switch it on at home and on holiday to relax*. Therefore, make sure to use the TV system in your accommodation. We will show you how to give your offers more visibility… Continue Reading →
A bed, a bathroom and a roof over their heads – that alone is certainly no longer enough for guests during their stay in a hotel. As the guests’ expectations are rising, so are the demands on hosts. Some hoteliers already stand out from the competition with exceptional service and happy guests – but how… Continue Reading →
The Corona crisis is not over yet and the hotel industry is eagerly awaiting the day when hotels and restaurants are allowed to welcome leisure guests again. The protection of guests and staff is the number one priority, without exceptions. Therefore, meeting the applicable hygiene regulations is an important precondition for reopening. Contactless, digital services… Continue Reading →
The Corona crisis brings great challenges for the hotel industry, the gastronomy and tourism. Since then, hygiene regulations, accommodation prohibitions, travel warnings and lockdowns have determined the everyday life of hoteliers. But we will overcome this crisis together. Because people are longing for their next holidays and will travel again as soon as the hotels… Continue Reading →