Digital guest service improves hotel reviews

In our last part, we already showed how important hotel reviews are for both guests and hoteliers and how hosts should respond to online reviews in the best possible way. Based on these insights, we will show you how digital tools improve your hotel reviews and support you in managing your ratings. Guest service is… Continue Reading →

7 tips to increase your hotel sales

85% of travelers only decide on offers and activities around their stay after arrival. Wellness treatments, a special wine to accompany the meal or a day trip are mostly booked at the hotel on site. Hoteliers should make the most of this fact to increase their sales through cross-selling and upselling. Our 7 tips reveal… Continue Reading →

Welcome international hosts and hoteliers!

Attention please: Guestfriend is now also available in the Netherlands, Scotland, and France. That means we’re active in sales in nine countries. Yeah! Guestfriend goes international Four years after our start in the German-speaking countries, we now establish sales in new countries: the Netherlands, Scotland, and France. Over 4,000 customers in Germany, Austria, Italy, Liechtenstein,… Continue Reading →