Communication, information, guest care and in-house marketing in the hotel industry — all of this combined in one cloud-based platform for guest communication for hosts of all sizes. So far the all-in-one solution from Guestfriend combines four digital tools. It creates numerous contact points between accommodations and guests and at the same time reduces the… Continue Reading →
In our last part, we already showed how important hotel reviews are for both guests and hoteliers and how hosts should respond to online reviews in the best possible way. Based on these insights, we will show you how digital tools improve your hotel reviews and support you in managing your ratings. Guest service is… Continue Reading →
85% of travelers only decide on offers and activities around their stay after arrival. Wellness treatments, a special wine to accompany the meal or a day trip are mostly booked at the hotel on site. Hoteliers should make the most of this fact to increase their sales through cross-selling and upselling. Our 7 tips reveal… Continue Reading →
Attention please: Guestfriend is now also available in the Netherlands, Scotland, and France. That means we’re active in sales in nine countries. Yeah! Guestfriend goes international Four years after our start in the German-speaking countries, we now establish sales in new countries: the Netherlands, Scotland, and France. Over 4,000 customers in Germany, Austria, Italy, Liechtenstein,… Continue Reading →
Since 2014, Hotel Jungbrunn, the world’s first Alpine Lifestyle Hotel, has been using Guestfriend´s products for their digital guest communication. With the digital tools the Hotel Jungbrunn in the Tannheimer Tal in Tyrol can optimally present its extensive range of products and services and advertise even more effectively. Thanks to the contact points with the guests… Continue Reading →
In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Making a start with Marc Münster, Managing Director and co-founder of Guestfriend. Right in time for the trade fair season, Guestfriend has launched two new products for hoteliers: the Wi-Fi Landing Page and the… Continue Reading →