Case study: Digital services in the hotel increase additional sales and relieve the team

Digitalisation is an important step in meeting the needs of guests. Hoteliers Denis and David Meyer of the wellness hotel Kessler Meyer Well & Wine are convinced of this. They also want to support the team and save resources in the long term. That is why, since 2019, they have been serving vacationers both personally and digitally

with the Info Channel and the Digital Guest Directory from Guestfriend.

Since then, guests have increasingly booked table reservations or wellness treatments using the booking forms in the Digital Guest Directory. These digital processes save the employees’ valuable working hours. This leaves more time for personal guest consultations. The hotel achieves even more attention for the offers through the Info Channel – a kind of “own TV-channel”. Through the Info Channel, the hosts promote tips, services and news on the available hotel TVs around the clock.


“The Digital Guest Directory supports us in looking after our hotel guests and relieves us in stressful situations. We are pleased that Guestfriend is so well received by our guests, regardless of age. This means we can still be there for our guests personally and have more time for every single one. The environmental aspect is also particularly important to us, as we save a lot of paper as well as other resources through the Digital Guest Directory.”

David Meyer | Owner

In this case study, learn how the hotel used digital tools to…


✔ …sustainably saves costs.

✔ …bring important information to the guest quickly.

✔ …boost additional sales.

✔ …relieve the team.

✔ …do something good for the environment.

You can also benefit from the Digital Guest Directory and Info Channel.

How does it work? We would be happy to explain it to you in person.

+49 831 930 657-0 |

Would you like to learn how digital services can also increase additional sales and relieve the team in apartments? Then read our case study of the Apartment Complex Bergparadies.

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