In most accommodations, the reception staff take on the tasks of a tour guide in addition to their typical tasks such as check-in, check-out and payment processing. They provide city maps and flyers on various sights, give excursion tips, distribute tourist tickets, plan trips and advise guests depending on the weather. It is not uncommon… Continue Reading →
In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. This time we talk to Elisabeth Fechner from the holiday home consultancy Erfolgreiche Ferienimmobilien about the specialties of guest care in holiday flats and holiday homes. With ‘Erfolgreiche Ferienimmobilien’ you promise a profitable additional… Continue Reading →
Digitalisation is an important step in meeting the needs of guests. Hoteliers Denis and David Meyer of the wellness hotel Kessler Meyer Well & Wine are convinced of this. They also want to support the team and save resources in the long term. That is why, since 2019, they have been serving vacationers both personally… Continue Reading →
Holiday homes and self-catering accommodations are booming! Especially since the “Corona year” 2020, when social distancing, mandatory face masks and other safety measures have shaped the hospitality industry, more and more guests appreciate the privacy and independence in accommodations where they are on their own. This also applies to serviced apartments, which are usually designed… Continue Reading →
Staff shortages are currently a concern for almost all businesses in the hotel and catering industry. Temporary closures and short-time work in the Corona period further reinforce this. Hoteliers now clearly feel the the consequences now: the hotels are allowed to open, but the remaining employees hardly have a breather. In the long run, this… Continue Reading →
Printed room folders, brochures and newspapers have become a thing of the past. Instead, hotels use digital tools more and more often to inform and entertain their guests. As the first part of our blog article illustrates, digital guest directories and e-papers have clear advantages over the paper versions. Surely you can think of documents… Continue Reading →
From the online booking of the room to the digital registration form to reviews on the internet – there are many different aspects of digitalization in the hotel industry. In this blog article, we look at one fundamental part of it: How do hotels digitize all their paper documents, brochures, room folders and newspapers? What… Continue Reading →
In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. This time, we talked to the CEO of sharemagazines, Jan van Ahrens, about digital newspapers and magazines in hotels and holiday flats. E-papers are becoming increasingly popular – in the hotel industry, too, the trend is moving… Continue Reading →
Every third person now prefers sustainable hotels. [1] By offering environmentally friendly services such as the so-called Green Option, accommodation simply stands out from the competition. Guests waive the daily cleaning of the room and thus reduce the consumption of resources such as water and cleaning agents. You too can contribute to environmental protection together… Continue Reading →