Fewer rings at reception, more time for your guests, and more revenue from your services. That’s exactly why we’ve further developed the guest app. Over 2 million downloads and a 4.8-star rating in the app stores show that Gastfreund’s guest apps are among the most popular solutions for the digital guest experience in Central Europe. And from today, they’re even better.
The Gastfreund guest app is the central app of the Guest Experience Platform for hotels, hotel groups, resorts, guesthouses, holiday flats, holiday homes, campsites and organisations in the health and care sector, such as clinics and care homes. It is available either as the Gastfreund app or as a bespoke white-label app for customers. Through it, your guests can discover their stay, plan it, book additional services and stay in touch with your team, from arrival to departure. It is now clearer, quicker to use and puts your offers much more prominently in the spotlight. No new product, no need to learn anything new. The app that you and your guests know and love is receiving its biggest update yet.
Why have we further developed the Guest App?
Over 7,000 hosts and their guests use the Guest App every day. Their feedback shows us exactly where we need to focus. For this update, we’ve focused on the three areas that most strongly shape your day-to-day experience and your guests’ experience: the Home page, the Stay page and the way your offers are displayed.
What’s new in the Guest App?
A fresh, clearer design and a noticeably more intuitive user experience. Guests can find things faster, discover more, and your listings take centre stage – right where bookings are made.
Completely revamped. The entire guest app now looks more modern and uncluttered. The difference is immediately noticeable, yet the familiar elements remain.
Home: a home screen that thinks for itself. It shows your guests at a glance what matters most for their stay and reflects your establishment’s unique character. New and optional: the AI assistant, visible directly on the home screen. It knows your property, answers questions, offers tips about the stay and, whilst doing so, recommends suitable additional services before the enquiry reaches reception. Plus your daily and weekly programme, elegantly integrated.
Your stay, all in one place. Digital services, additional services, favourites, events, recommendations and directions to your accommodation, all bundled on a single page. Fewer clicks, a clearer overview, more bookings. New: sideways scrolling for a smoother experience and a weather display with a fresh new look.
Your offers take centre stage. From breakfast to spa appointments, your additional services are now prominently displayed. What used to get easily overlooked now finds its way to guests automatically, whether via the ‘Stay’ page or your ‘Experiences’ (daily/weekly programme), which can be integrated anywhere within your guest app.
Favourites that stick. Offers, places to visit, recommendations: your guests can save what they want to find again later, without having to search for it all over again.
What does the guest app update mean for hosts?
Fewer enquiries. More visible offers. Guests who take control of their own stay. You’re already familiar with these benefits, and the update takes things a step further. The more easily your guests can find their way around, the more breathing space you and your team will have.
Here’s an example: the process for booking a spa treatment is now noticeably shorter. Things that are found more quickly get booked more often.
Hosts are already reporting noticeably fewer enquiries at reception and real time savings. With even more prominent offers and more intuitive user guidance, this effect is now even more pronounced, particularly when it comes to upselling. In short: more revenue without anyone having to do any extra work.
The update is delivered automatically and free of charge, and is available now for the Gastfreund app. Our customers’ standalone apps in the app stores will also receive the update shortly.
The Guest App in figures
- 2 million downloads of our guest apps, a testament to the trust placed in us by thousands of hosts and guests
- An average rating of 4.8 stars – one of the best in its category
- 7,000 hosts who bring personal hospitality to life digitally
- excellent travel guides, included free of charge
(In 2026, Gastfreund won the German App Award in the travel guide category)
What’s next?
This update is the next step, but by no means the last. For us, 2026 will be all about further developments that make your guests’ stays more personalised, take more of the strain off your day-to-day life and put greater focus on your additional services. More on this soon.
Conclusion
The familiar is getting even better: the design is clearer, the interface is faster, and offers really stand out. For your guests, their stay is now a breeze. For your team, this means less hustle and bustle at reception and more time for what really matters: genuine hospitality. And for you, it means increased revenue, as your additional services are more visible and booked more frequently.
The update is free, runs automatically and is live now for all Gastfreund customers. Your guests will see the difference from today.
Not using the guest app yet?
Book a free demo to see how your guests can take control of their own stay and how this noticeably reduces the workload for your team.
Already a customer? Discover the update straight on your smartphone.
Frequently asked questions about the Guest App update
Does the update cost anything?
No. The update is free for all Gastfreund customers.
As a host, do I need to make any changes or upgrades?
No. The update runs automatically. You and your guests will notice the difference straight away, without having to do a thing.
Will our customers’ standalone apps also receive the update?
Yes. The hundreds of standalone customer apps in the app stores will also be updated automatically in due course. We’ll be in touch with you regarding this, providing all the necessary information.
What exactly has changed?
The home page, stay page and the presentation of your offers have been revamped, and general UI/UX improvements have been made: a clearer design, faster operation and more visible additional services. Among the new features is the optional AI assistant, which can be booked directly from the home screen of your guest app.
