In our ‘5 Questions for…’ section, Gastfreund staff, customers, partners and industry experts offer brief insights into trends and practical knowledge from the hospitality sector. This time, we’re talking to Lotte Trenkler from Trixi Park. We ask how the Experience Bundle from Gastfreund and Giggle.tips helps Trixi Park showcase its experiences at the right time and in the right place, and why, for Lotte Trenkler, bookable experiences are at the heart of a modern hospitality concept.
Trixi Park has had its own guest app for quite some time now and uses it to present all its information and offers to guests. What do you show your guests in your app, and what exactly has changed?
We use our guest app as a central platform to bring together all relevant information and offers relating to a stay at Trixi Park. It serves as both a source of information and inspiration for our guests. From arrival to departure, our guests can find all the important information in one place: from organisational details and booking options – for example, for dinner, hire vehicles or sauna barrels – right through to the latest news and updates.
However, our particular focus is on communicating our experiences and offers. Through the app, we showcase our entertainment programme as well as our active, creative and feel-good activities. This allows our guests to stay informed at all times, discover what’s happening during their stay and plan their holiday individually. In addition, we provide tips on places to visit and leisure activities throughout the Upper Lusatia region. To communicate special highlights or important information in an even more targeted way, we send out specific push notifications. This allows us to reach them quickly and easily with up-to-date information or special notices. With the new integration of Giggle, managing and providing our various experiences has become even easier. This enables us to communicate our holiday-related offerings even more efficiently in one central place.
A packed programme is of little use if the guest only finds out about it on the last day. How did you communicate your weekly programme in the past, and how does the integration of Giggle.tips into the guest app ensure that the guest’s calendar fills up automatically?
To keep our guests informed about the activities, we display a printed version of our weekly programme at various locations throughout the resort. It was important to us to reach guests who don’t use the app as well. Otherwise, we make extensive use of Stories on social media (mainly Instagram and Facebook) and run adverts for specific offers. In our monthly newsletters, for example, we usually link to the ‘Experiences’ page on our website. There, guests can find the Giggle Stream straight away, featuring all the entertainment, feel-good and activity highlights.
And, of course, via our own guest app: it also serves as a digital guide to Trixi Park and the wider region. Guests will find not only our programme there, but also tips for day trips, local highlights and everything else to enrich their stay. With the integration of Giggle.tips, guests can get a complete overview even before they arrive and plan their holiday exactly as they wish. A well-informed guest is less likely to come to reception with questions, and anyone who knows about an experience before they even check in is far more likely to take part in it.
What are the three main benefits you’ve noticed as a result?
High information value: All important information, offers and programme details are available to view free of charge at any time.
Everything in one place: Our guests find all content clearly organised in a single app.
Simple and clear: Thanks to a clear structure and easy navigation, our guests can find the information they need in just a few clicks.
A well-informed guest is less likely to come to reception with questions. What specific tasks has the guest app taken off the Trixi Park team’s hands, and where do you notice this most clearly in your day-to-day work?
For us, the app is an important additional resource, as our guests can access a lot of information themselves at any time. Questions that used to be frequently directed to reception or the facilities management team are now answered directly via the app. These include, for example, operating instructions and guidance on the facilities, as well as information on using the heating and on electricity and water consumption.
At the same time, our guests can handle many matters directly via the form functions, such as submitting a repair request, booking a table for dinner, registering their children for childcare or ordering bread rolls.
We see a further major benefit in the fact that up-to-date information is centralised. Via direct links, for example, guests can find the current opening hours of our sauna area, the Waldstrandbad, the coffee bar or our Kreativstübchen at any time. Guests can access all of this at any time and from anywhere.
According to the Gastfreund Industry Report 2026, 66 per cent of businesses are already actively seeking digital services. What advice would you give to operators who want to take their first steps towards digitalisation now?
I would recommend focusing initially on the most important information and offers. This way, guests can find their way around quickly and aren’t overwhelmed by too much content. Giggle Streams are particularly handy: once set up in Giggle, experiences and programme items can be easily integrated into your own guest app. This gives guests a clear overview of all the offerings in one place. In the next step, the app can then be gradually expanded, for example with more detailed content or push notifications. To start with, however, I’d definitely focus on a simple and clear solution.
Lotte Trenkler in conversation with Jessika Fiala, Gastfreund GmbH
