The Chedi Andermatt is located in the heart of the Swiss Alps – an iconic 5-star deluxe hotel that combines timeless elegance with Asian style elements and alpine charm. With 119 luxurious rooms and suites, a multi-award-winning spa and culinary highlights such as The Japanese Restaurant, the hotel sets new standards in the international luxury segment.
But today, luxury is more than just design and guest service: premium guests expect information, inspiration and booking options in real time – without any detours. This is exactly where this success story with Gastfreund (our brand in the DACH region) and Swisscom begins.
1. The challenge: premium guests expect premium service – including digital
The guest structure at The Chedi Andermatt is international, digitally savvy and accustomed to first-class service. Whether spa treatments, private dining or Michelin-starred culinary experiences: guests want to find offers “at the touch of a button” – and, ideally, book them directly.
Printed notices and flyers could no longer meet this demand: content quickly became outdated, changes meant manual effort and opening hours or bookable services had to be explained personally time and again. This took time and left upselling potential untapped.
The company was therefore looking for a solution that would enable digital communication at the highest level, reflect the exclusive standards of the establishment, and offer guests guidance, inspiration, and booking options in real time.
2. The solution: Hotelcores digital guest directory as a branded hotel app
For The Chedi Andermatt, it quickly became clear that Hotelcore digital guest directory should become the centrepiece of guest communication – as a central communication and service platform, implemented as a separate, branded hotel app with the exclusive look and feel of the hotel. Guests can access content via the native app or the web version (progressive web app), depending on their preference.
This turns the app into a digital concierge in your pocket with exactly the content that matters in a luxury hotel:
- Wellness offers, menus and table reservations available at any time
- Multilingual information on services, recommendations, events and excursion tips
- A personal concierge chat for questions, requests and additional bookings in real time
“Our guests expect perfection – at all levels. So we wanted
a digital solution that matches our premium service – and
that’s exactly what we got with Gastfreund and Swisscom.”
Jörg Arnold | General Manager
3. Perfect synergy: Swisscom blue TV business incl. info channel complements the luxury experience
In addition to the hotel app, The Chedi Andermatt uses the Gastfreund (our brand in the DACH region) information channel in Swisscom’s blue TV business package. The result: guests experience digital convenience as soon as they switch on the TV in their room – via a branded start screen with impressions and information. In addition, there are over 500 TV and radio stations as well as streaming services such as Netflix, Disney and blue Sport – combined with daily updates on the spa, cuisine and events.
This creates a consistent brand world: luxurious, clear and always up to date – without paper.
4. Implementation: Seamlessly integrated – live within a few weeks
A luxury upgrade should not sound like a “project” – it must function quickly, cleanly and cooperatively. This is exactly how the collaboration between The Chedi, Swisscom and Hotelcore proceeded: everything went live within a few weeks.
- Swisscom was responsible for the TV infrastructure.
- Hotelcore designed content for the information channel and digital guest folder and programmed the app.
- The Chedi team received training from the Hotelcore support team so that they could upload content independently and keep it up to date on a daily basis.
5. The result: noticeable relief, measurable turnover and genuine wow moments
Since the introduction of the digital solutions, The Chedi Andermatt has benefited significantly: more comfort for guests, less effort for the team and attractive additional revenue. This is reflected in monthly successes:
- 7,500 CHF in additional revenue through digital bookings per month
(e.g. table reservations, spa appointments, concierge services) - 65 hours of time saved for reception and back office, thanks to digital responses
and direct bookings via the app - 3,200 paper printouts saved thanks to centralised digital information instead of flyers and notices for greater sustainability
- 90% TV usage on site as a strong signal for the reach and relevance of the offering
6. Conclusion: Digital excellence that fits the brand
With the combination of Hotelcores digital guest directory as a branded hotel app and the information channel via Swisscom blue TV business, The Chedi Andermatt has established a solution that perfectly matches the hotel’s identity: luxury, comfort and service at the highest level – and all of this digitally too.
Would you also like to offer your guests a digital luxury upgrade – without it seeming impersonal? Then we would be happy to show you how Gastfreund can turn your guest communication into a service platform.
Find out more in the full success story:
✔ How The Chedi Andermatt bundles information centrally in a branded hotel app
✔ How digital self-service and direct bookings reduce the workload for reception and back office
✔ How digital bookings generate additional revenue of CHF 7,500 per month
✔ How 3,200 paper printouts per month are eliminated
Read the full case study now and be inspired:
Would you like to write your own success story with Hotelcore? We would be happy to provide you with non-binding information about your options:
49 831 930 657-0 | info@hotelcore.io
More success stories from Hotelcore:
- Hotel am Fichtelsee: Digital guest directory with 3RPMS interface ensures smart processes and high usage
- Bio Wellness Hotel HOLZLEITEN: From check-in to guest services to check-out – this is how the HOLZLEITEN Bio Wellness Hotel is digitising its services.
- Camping and holiday park Wulfener Hals: Sustainability, increased turnover and relief for the team
