Historical buildings from the Baroque era combined with modern equipment. Traditional, personal care combined with contemporary, digital services. The Romantik Hotel Bären Dürrenroth in the Swiss canton of Bern manages the perfect blend of the historic and the modern! Since February 2018, the hosts have been relying on digital guest communication and have integrated three tools from Guestfriend into their daily work: the Digital Guest Directory, the inhouse Hotel Newspaper as well as the Wi-Fi Landing Page. Thanks to these tools, the hotel is able to meet the needs of its guests and generates significantly more revenue and additional sales thanks to mobile booking and ordering functions. On top of that, digitalized processes make their daily work easier and optimize hotel workflows.
Read our case study to find out how these three tools…
✔ … promote offers and increase additional sales,
✔ … quickly refinance the license costs through additional revenues,
✔ … generate 2,500 euros revenue a month in the hotel restaurant,
✔ … simplify daily work at the hotel and optimize its work processes.
“The concierge function of the Digital Guest Directory is brilliant! Our guests can now place their orders really simply and easily in the garden, which is on the other side of the road, via the tablets provided and the service is easier to handle. We are also really pleased to be able to give our guests even more information through our in-house Hotel Newspaper – be it about the hotel or the region. It is an asset for the whole tourist destination, which is made more transparent in this way.”Volker Beduhn | Managing Director of the Romantik Hotel Bären Dürrenroth