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Month: May 2019

Case Study: Digital travel buddy for guests – digital support for the host

Digital travel buddy: Digital Guest Directory of Appartement Ennemoser ©Gastfreund GmbH

The host of the Appartements Ennemoser has expanded the personal care of her guests with a very special digital service: the Digital Guest Directory. Thanks to this digital travel buddy, her guests will find all the information they need for their holidays at any time using their own mobile devices: from the A to Z,… Continue Reading →

29-05-2019

Successful, digital guest communication in the hospitality industry (2/2)

Digital guest communication in the hospitality industry_Guestfriend

The first part about digital guest communication in hotels already explained its meaning and its significance during the customer journey. Now we will show you your possibilities and how to expand your digital guest communication. Win-win for guest and hotelier The digitization in the hotel industry offers many possibilities for guest communication. Guests expect a… Continue Reading →

16-05-2019

Successful, digital guest communication in the hospitality industry (1/2)

Successful digital guest communication in the hospitality industry

Communicating directly with guests is the most important thing for successful hotels. With the right strategy, hosts positively influence the holiday experience of their guests and directly market their own offers. In addition to personal contact, digital guest communication is becoming more and more important. But what does digital guest communication actually mean and how… Continue Reading →

02-05-2019

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