Gastfreund Blog

Success Story: Sustainability, increased turnover and reduced workload for the team

In search of an environmentally friendly and modern alternative to countless information folders and printed brochures, Camping- und Ferienpark Wulfener Hals opted for Hotelcore’s solutions: the Digital Guest Directory as its own app, the Info Channel and the Touchscreen Kiosk. With the digital helpers, the hosts not only inspire their guests. They also reduce the workload of the employees and increase the turnover of the camping park.

The Wulfener Hals app as a digital service for guests

With its unique location on a headland between the Burger Binnensee and the Baltic Sea, the camping and holiday park stands out. Guests discover the island of Fehmarn here during their stay. They relax on the beach or take advantage of the park’s wide range of leisure activities from golfing to windsurfing. They can find all the information they need in the Camping- und Ferienpark Wulfener Hals’ own app. Among other things, guests can find out about check-in and check-out times, reserve the sauna and wellness treatments, register for the next event and plan their next stay directly.

“At Camping- und Ferienpark Wulfener Hals, digitisation is a constant companion – from booking and on-site processes through to the information made available via our very own app. This makes our work processes easier and is a smooth and comfortable service offer to the guests. The app is very well received by our guests. They tell us so every day.”

Malte Riechey, Management

Digital info points as additional eye-catchers on site

In addition to the app, which guests download onto their own smartphones and tablets, the camping and holiday park offers other points of contact for guest information on the grounds. The touchscreen kiosk in the reception area , for example, displays all the content of the Wulfener Hals app. Its large touchscreen is a prominent feature in the lobby and accessible to everyone. With the Info Channel by Hotelcore the Wulfener Hals team markets offers such as massages and the animation programme on TV sets in 180 rental properties as well as on pitches with SAT connection. This provides additional income without much effort.

In our success story, you can find out how Camping- und Ferienpark Wulfener Hals, with the help of digital tools,…

✔ …looks after and entertains guests around the clock.

✔ …saves approx. 58 hours of working time per month through optimised processes.

✔ …acts in a more environmentally conscious way.

✔ …reduces costs by 18 % and at the same time increases turnover with additional sales.


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