Booking platform, property management system, digital guest directory and communication tools: software undoubtedly plays an important role in everyday hotel life today. Anyone who deals with hotel software will sooner or later come across the topic of interfaces. What exactly is a software interface, how does it benefit me and my guests and which ones do I really need? Find out in this article.
What is a hotel software interface?
A software interface is the linking of two digital systems that normally function independently of each other. In contrast to a physical interface, such as the cable that connects a computer to a monitor, a link between two software systems is not visible at first glance. However, data is also exchanged here – automatically, without any intervention by the hosts. With regard to hotel software, typical interfaces include the following:
- Booking: The booking platform transfers booking data such as the guest’s name, date and email address to the hotel’s property management system, thereby “blocking” the booked rooms.
- Pre-stay mail or journey mail before arrival: The property management system sends the email address and, if applicable, the booking details to the relevant mailing system so that guests are aware of important information prior to arrival.
- Digital registration form/pre-check-in: The Digital Guest Directory transmits the guest data to the property management system.
- Guest care: The Digital Guest Directory sends messages from guests and bookings of offers to the task management software, such as the Hotelboard, where the team processes and answers them.
- and many more.
Why use interfaces? Added value for guests and team
The main advantage of an interface from the host’s perspective is obvious: the automation of processes reduces the workload for hotel employees. Thanks to automatic data transfer, typing or “copy and paste” is no longer necessary, which saves a lot of time and reduces sources of error at the same time.
Guests also benefit from interfaces: On the one hand, because of faster processes, for example if they book online outside of the accommodation’s office hours and still receive a booking confirmation promptly. On the other hand they experience a seamless guest journey. In concrete terms, this means that guests generally don’t even realise that they are using multiple systems when they carry out pre-check-in in the Digital Guest Directory, for example, then cancel room cleaning and browse through the digital travel guide. They can conveniently deal with all matters via one and the same contact point. Conclusion: A win-win situation in terms of employee and guest satisfaction.
Practical examples: The hotel software interfaces at Hotelcore
Property Management Systems (PMS) interfaces
3RPMS
- Journey Mail, which refers directly to the digital guest directory before arrival and advertises the hotel’s offers and services
- Pre-check-in for shorter waiting times on arrival
- View room bill at any time
- Payment
- Check-out
CASABLANCA hotelsoftware
- Journey Mail, which refers directly to the digital guest directory before arrival and advertises the hotel’s offers and services
- Pre-check-in for shorter waiting times on arrival
- Check-out
RoomRaccoon
- Journey Mail, which refers directly to the digital guest directory before arrival and advertises the hotel’s offers and services
- Pre-check-in for shorter waiting times on arrival
ASA Hotel Software
- Journey Mail, which refers directly to the digital guest directory before arrival and advertises the hotel’s offers and services
Hotelcore is constantly working on the existing interfaces and the connection of further property management systems. If you have any questions about a specific integration, we will be happy to inform you directly. Simply contact us at info@hotelcore.io or by phone on 49 831 930 657-0.
Further hotel software interfaces
There are also other software integrations that improve the guest experience with the Digital Guest Directory by Hotelcore and enable a seamless guest journey. The services that guests can then use directly within the Digital Guest Directory include
- Itineraries and tours
- Bookable experiences from the hosts
- Magazines and journals
- Evaluation of the stay
- Weather forecast
- and many more
Would you also like to benefit from Hotelcore and the various hotel software interfaces? We would be happy to show you your options.
