Traditional hospitality meets modern technology at the Hotel Morjan in Koblenz. Since 2023, the hotel in Koblenz has been using three solutions from Hotelcore that are optimally networked with each other: the hotel board, the digital guest directory and the info channel. With this combination, the team has completely revolutionised its own everyday hotel life – with success!
The sales and marketing manager of Hotel Morjan, Dieter Eberle, was actually looking for a Digital Guest Directory when he came across Hotelcore. What convinced him in the end was the combination of several solutions: not only the Digital Guest Directory for the guests’ own smartphones and the Info Channel for the hotel TV, but also the Hotelboard for communication within the team. All modules are interlinked and cover the entire guest journey.
In this success story, we will focus in particular on the Hotelboard by Hotelcore, as it quickly became the centre of all on-site communication at Hotel Morjan. It combines task management and team communication and ensures more efficient processes in the hotel business. In concrete terms, this means that the Hotelboard structures the individual tasks of the employees, bundles the guest enquiries that are made via the digital guest directory and enables the team to coordinate with each other (online) regardless of location.
This means that all communication with guests is centralised in one place, even within the team. For example, if a guest requests a packed lunch or cancels room cleaning via the Digital Guest Directory, the request is sent directly to the hotel board. The receptionists at Hotel Morjan answer the guests’ messages there and forward them to the restaurant or housekeeping team for processing without losing any time. Thanks to clear responsibilities and short communication channels, no request remains unfulfilled in the hustle and bustle of everyday hotel life.
When I first heard about the Hotelboard, I thought: “Wow, that’s exactly what we need!”. I thought I would be seen as the “bad guy” who was coming up with new software again. But the staff liked it straight away. Now absolutely nothing gets lost – which is a huge advantage!
Dieter Eberle | Sales & Marketing
The new software landscape has significantly changed everyday life at Hotel Morjan: more service for the guests – more relief for the team members.
Find out more in the success story:
✔ How Hotel Morjan said goodbye to paper chaos with the help of Hotelcore.
✔ How the management of Hotel Morjan implemented the new software smoothly.
✔ Where the team saves several hours of work every month thanks to more efficient processes.
✔ How guests and team members have accepted the combination of hotel board, digital guest directory and information channel.
Would you like to write your own success story together with Hotelcore? We would be happy to provide you with non-binding information about your options:
49 831 930 657-0 | info@hotelcore.io
More success stories by Hotelcore customers:
- LionsDive Beach Resort: Hotel app offers excellent guest service in 5 languages and promotes sustainability
- Wellness hotel Kessler Meyer Well & Wine: Digital services in the hotel increase additional sales and relieve the team
- Camping- und Ferienpark Wulfener Hals: Sustainability, increased sales and relief for the team
