The 4-star superior Hotel Rehlegg offers its guests a fully digital guest journey. With smart tools such as the digital guest directory, the information channel and the hotel newspaper, the hotel provides its guests with outstanding support and creates a holistically networked digital guest experience.
The hotel board is a central component of this digital strategy. It simplifies internal communication and makes daily teamwork more efficient and structured. Around 100 employees from 14 nations provide the highest level of service at Hotel Rehlegg. In order to make communication within the team smooth and sustainable, a tool was sought that offers more than just a paper trail and spontaneous calls.
With Hotelcore, the Hotel Rehlegg manages the balancing act between modern guest communication and efficient team organisation. While the hotel board centralises task management, agreements and internal processes, digital information channels ensure that guests receive the right content at exactly the right time. Be it in the room, at reception or at breakfast.
How to create a seamless guest experience
The digital guest journey provides guests with all the important information about their stay before they arrive – including personalised recommendations on activities and offers. During their stay, they are accompanied digitally and receive up-to-date tips on the region and personalised recommendations from the hotel newspaper at breakfast. In the room, they can then easily view the menu or book services via the hotel app.
A seamless connection between guest and hotel is created at every touchpoint, which not only improves the digital guest experience but also increases the quality of service. At the same time, the information is forwarded centrally to the employees via the hotel board. This means that guests benefit from consistent digital communication at every connection point and the hotel benefits from increased satisfaction and better operational processes.
Guestfriend enables us to digitally
Information about the hotel, news and offers
and offers quickly and easily with our guests
with our guests. This is not only
a great added value for our hotel guests,
but also a time saver for our
Employees. And at the same time a significant
Step towards sustainability, as numerous print products
Print products are no longer needed.
Stephanie Lichtmannegger | Management
The new digital software landscape at Hotel Rehlegg is noticeably improving everyday hotel life. More service quality for guests, noticeable relief for the team. This success story shows: The digital guest journey at the Hotel Rehlegg is not just an innovation project. It is a lived reality to the delight of the guests and to the relief of the employees.
Find out more in the success story:
✔ How the Hotel Rehlegg said goodbye to paper chaos with the help of Hotelcore.
✔ Where the Hotel Rehlegg covers the entire guest journey.
✔ Where the team saves several hours of work every month thanks to more efficient processes
✔ How the Hotel Rehlegg has achieved a 30% increase in the booking rate for additional offers
Would you like to write your own success story together with Hotelcore? We would be happy to provide you with non-binding information about your options:
49 831 930 657-0 | info@gastfreund.net
More success stories from Guestfriend:
- LionsDive Beach Resort: hotel app offers excellent guest service in 5 languages and promotes sustainability
- Wellness hotel Kessler Meyer Well & Wine: Digital services in the hotel increase additional sales and relieve the team
- Camping- und Ferienpark Wulfener Hals: Sustainability, increased sales and relief for the team
