1. The challenges: Information overload and a shortage of skilled labour in everyday clinical practice
The renowned specialist clinic for lymphology in the Black Forest has a clear goal: to ensure a pleasant stay for patients and at the same time significantly reduce the workload of around 170 employees.
The challenge: large amounts of information need to be transmitted reliably and efficiently every day – in an environment with high workloads and a shortage of skilled labour. The company was looking for a digital solution that would both improve patient communication and make internal processes more efficient.
2. The solution: digital patient communication with the hospital app from Hotelcore
The decision was made in favour of Hotelcore: a clinic app that acts as a central digital patient companion. The Földi Clinic has been using this solution since 2024 – with the aim of providing relevant information at any time, from any location and in a user-friendly way. The clinic app strikes a balance between modern communication and smooth team organisation.
Whether registration, room or dining room: the app provides information in real time.
The solution is complemented by the info channel, which displays content on TV screens in the rooms – modern, clear and unmissable.
3. Implementation: How can consistent patient care succeed in the digital age?
Within just a few weeks, the digital patient companion was firmly integrated into everyday hospital life – and is actively used by patients and staff alike.
Even before their stay, patients receive all important information conveniently via the app – including information on aftercare. During their stay, the application accompanies them every day: from the current breakfast menu and daily updates to sports and leisure activities – all at a glance via their smartphone or the information channel in their room.
Every point of contact ensures a seamless connection between patients and the clinic. Feedback and requests are sent directly to the clinic team via the app – without any detours.
Guestfriend enables us to share all information about the hotel, news and offers with our guests quickly and easily via digital channels. This is not only a great added value for our hotel guests,
but also a time-saver for our employees. And at the same time a significant
Step towards sustainability, as numerous print products are no longer needed.
Stephanie Lichtmannegger | Management
Successes: More service, less effort – and 100,000 printouts saved per year
The effect is impressive:
– Faster communication between patients and the team
– More service and orientation for patients
– Optimised processes in everyday hospital life
– Noticeable relief for the clinic team thanks to shorter communication channels, fewer queries and less administrative work
– Sustainability through paperless communication
Particularly impressive: around 100,000 paper printouts were already saved in the first year – a strong sign of digital efficiency and sustainability in practice.
The cooperation with Guestfriend is positive all round.
The implementation was quick, smooth and absolutely
professional. Our team is delighted – and the
patients have also accepted the app much better than we had expected
. The decision was spot on – we
would make it again at any time!“
Anja Schinner | Head of Administration
The digital patient companion at the Földiklinik is not a project for the future – it is an everyday reality that improves processes and creates real added value. With the right partner, digital processes in the healthcare sector can be implemented quickly, effectively and sustainably.
Find out more in the full success story:
✔ How the Földi Clinic has increased patient satisfaction
✔ How the rehabilitation clinic supports patients even after rehabilitation
✔ How optimised processes save several working hours per month
✔ How the clinic was able to avoid around 100,000 paper printouts in the first year
Read the full case study now and get inspired
Would you like to write your own success story together with Hotelcore? We would be happy to provide you with non-binding information about your options:
49 831 930 657-0 | info@hotelcore.io
More success stories from Guestfriend:
- LionsDive Beach Resort: hotel app offers excellent guest service in 5 languages and promotes sustainability
- Wellness hotel Kessler Meyer Well & Wine: Digital services in the hotel increase additional sales and relieve the team
- Camping- und Ferienpark Wulfener Hals: Sustainability, increased sales and relief for the team
