1. The challenge: organising guest communication efficiently
The traditional Hotel Cenobio dei Dogi on the Italian Riviera attracts guests from all over the world. As internationality increased , so did expectations: Guests wanted to be able to access up-to-date information digitally and directly on their smartphone at any time. Printed information folders quickly became outdated and the team had to answer the same questions over and over again – a time-consuming task that was increasingly becoming a burden in the busy everyday life of the hotel.
2. The solution: digital guest directory as a customised hotel app
The decision was made in favour of the digital guest directory from Guestfriend as a separate, individually branded hotel app. The intuitive operation, centralised maintenance of content and flexible updating ultimately won over the hotel management. With the Gastfreund solution, the hotel has made the leap into digitalisation without losing personal contact. After just a short time, it became clear what the hotel was able to achieve.
3. Implementation: Smooth start with personalised support
When introducing the digital guest directory, the hotel relied on close collaboration with the Guestfriend team. From the initial product presentation to the customised creation of content and staff training, all steps were supported. As a result, the implementation was not only smooth, but also particularly practical. Today, the team maintains the content independently in the online editor – flexible, up-to-date and completely paperless.
What particularly impressed me about Guestfriend
is the simple and independent administration
of the content. Everything is clearly structured and the
Support is reliably available at all times.
Chiara Bonomini | Deputy Director
4. Successes: Satisfied guests and a relieved team
The digital guest directory has long been an integral part of guest communication at Cenobio dei Dogi. And the figures speak for themselves:
- Ø 56 hits per download – guests use the app several times a day and find all information digitally.
- Ø 52 hours of time saved per month – fewer standard enquiries, more time for personalised guest service.
- approx. 20 additional table reservations per month – booked directly via the app, in addition to regular full and half board.
- 20% increase in turnover in the restaurant – thanks to digital bookings and efficient guest communication
Clear proof: digital services not only increase guest satisfaction, but also efficiency and revenue.
Find out more in the full success story:
✔ How the hotel seamlessly integrated digital guest communication into everyday life.
✔ How the team saves over 50 hours per month thanks to the app
✔ How guests can keep an eye on hotel services at all times thanks to QR codes and mobile use.
✔ How the restaurant achieves 20% more turnover through digital table reservations
Read the full case study now and be inspired:
Would you like to write your own success story together with Guestfriend? We would be happy to provide you with non-binding information about your options:
49 831 930 657-0 | info@gastfreund.net
More success stories from Guestfriend:
- LionsDive Beach Resort: Hotel app offers excellent guest service in 5 languages and promotes sustainability
- Wellness hotel Kessler Meyer Well & Wine: Digital services in the hotel increase additional sales and relieve the team
- Camping- und Ferienpark Wulfener Hals: Sustainability, increased sales and relief for the team
