Located directly on Zandvoort beach and only about 30 minutes from Amsterdam, the 4-star Palace Hotel Zandvoort welcomes guests in 60 modern rooms, many with panoramic views of the North Sea. With the popular ZIZO Lounge, a sushi bar with sea views and a warm hospitality culture, the hotel combines style with exceptional service.
1. The challenge: many enquiries, many languages, many manual steps
The clientele is international – from families and beach holidaymakers to city travellers and business guests. The demands on service and communication are correspondingly high: table reservations, additional services, cleaning requests and, on top of that, the desire for low-contact processes and reliable multilingualism.
The hotel was looking for a solution that would provide clear information, handle enquiries in a structured manner and significantly reduce internal work steps – so that the team would have more time for genuine hospitality.
2. The solution: a Digital Guest Directory as a 24/7 employee
At the Palace Hotel Zandvoort, the Digital Guest Directory is used as a standalone hotel app. This gives guests access to all services directly on their smartphone or tablet: reservations, orders, information – around the clock.
Particularly helpful in everyday life: the content is multilingual (Dutch, German, English) and automatically adapts to the device language. Requests arrive in a structured manner and can be assigned and processed more quickly by the team.
Typical everyday applications:
- Ask general questions via chat
- Table reservations for the in-house restaurant
- Breakfast service with digital ordering
- Booking late check-out, parking spaces, etc.
- Cancelling or requesting room cleaning
“I think our app is really great! It’s clear, easy to use
and available in several languages. This means that all guests really benefit.
We point this out right at check-in because it answers many questions directly
and makes their stay noticeably easier.”
René van Wielink | General Manager
3. Successes: The results: fewer queries, better planning, noticeable relief
The effect is directly evident in day-to-day business – and in clear key figures:
- Three languages ensure consistent multilingual communication – international guests can find information without any detours.
- 15 hours less manual effort per month – for reservations and cleaning scheduling alone.
- 7,200 views per month: high usage of the digital guest folder, fewer queries because guests find information themselves.
- € 740 monthly cost savings through digitally cancelled room cleanings – less material, laundry, water and energy, as well as more efficient use of housekeeping staff.
- 83% of table reservations are made digitally – resulting in 6–10 hours less time spent on telephone and email enquiries at reception
4. Conclusion: digitalisation that impresses in everyday life
With the digital guest folder, the Palace Hotel Zandvoort wins on both sides: internally, processes are streamlined, routines are reduced and enquiries are processed more quickly. At the same time, it becomes easier for guests – reserving, booking and obtaining information in just a few clicks. The result: a clearer overview for the team, more comfort for guests and more time for what really makes a stay special: hospitality, experiences and ease.
Find out more in the full success story:
✔ How the Palace Hotel Zandvoort bundles service requests via a hotel app
✔ How 83% of table reservations are made via the digital guest folder – reducing reception work by 6–10 hours per month
✔ How multilingualism accommodates international guests without the need for further enquiries
✔ How the team saves a total of 15 hours per month on manual tasks
Read the full case study now and be inspired:
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More success stories from Gastfreund:
- LionsDive Beach Resort: Hotel app offers excellent guest service in 5 languages and promotes sustainability
- Wellnesshotel Kessler Meyer Well & Wine: Digital services in the hotel increase additional sales and reduce the workload for the team
- Camping and holiday park Wulfener Hals: Sustainability, increased sales and reduced workload for the team
