In the heart of Ischgl, where winter days start early and evenings tend to last longer, the Hotel Tirol****alpin spa welcomes its guests in 53 rooms and suites. Skiing, hiking, wellness – and in between: lots of little questions, requests and bookings that make the stay complete.
To ensure that service does not “pile up” at reception but arrives where it counts, the hotel relies on the digital guest folder as a central service hub – as its own hotel app with the look and feel of the hotel.
1. The challenge: high season means high activity – also in terms of questions and service requests.
Similar requests arrive at reception within a very short time:
What will the weather be like? When does dinner start? Which slopes are open today?
In summer, the topics change – but not the frequency: tour tips, packed lunches, programme information. The result is often the same: lots of queries, lots of manual steps and less time for personal conversations.
Therefore, a solution was sought that:
- Provides information in a uniform, up-to-date and centralised manner
- accepts service requests in a structured manner,
- noticeably reduces the workload for the team – especially when it is busy,
- and at the same time underlines the hotel’s claim to be modern, high-quality and guest-oriented.
2. The solution: the digital guest folder as a “service centre” – always available, always up to date
At Hotel Tirol**** alpin spa, the digital guest directory from Hotelcore is used as a native app and progressive web app (PWA) – including its own branding. For guests, this means a familiar, high-quality experience. For the team, it means a service hub that handles many things before they become requests.
The big difference in everyday life:
Instead of explaining or printing out information multiple times, content is maintained once – and is then immediately available to everyone. Menus, maps, times, seasonal tips: everything is where guests look anyway – on their smartphones.
Typical everyday questions:
- Information about the season
- Digital food and drink menus, updated daily
- Push notifications for important information and highlights
- Packed lunches and selected services made directly visible digitally
- Collect targetedfeedback – during and after the stay
“By deliberately shifting information and standard enquiries to our hotel app
and presenting it there in a compact and clear manner, we save valuable time.
We use this time deliberately for what is essential:
personal conversations, genuine encounters and exchanges with
our guests that goes beyond the everyday.”
Werner Aloys | Managing Director
3. Successes: Fewer queries, more time and measurable sustainability
When standard questions are answered digitally, something crucial happens:
The team gains time back. And can use it where hospitality has the greatest impact – in personal contact.
- 1,800 saved paper printouts – less printing, less effort, more sustainability
- 41 hours of time saved through fewer queries and leaner processes
- Changes in 2–5 minutes instead of 20–30 minutes (up to 80% faster) – because content is updated digitally immediately
- 36% positive online reviews through targeted in-app prompts for feedback
4. Conclusion: Digitalisation that creates freedom
The Hotel Tirol**** alpin spa shows how digitalisation can work in everyday hotel life: not as a technology project, but as a relief in the background. The digital guest directory as a central service hub bundles information, brings offers to the forefront and reduces queries exactly when it matters.
For guests, this means more orientation, more comfort and more independence.
For the team: less routine, more time – and a service that becomes more personal again.
Find out more in the full success story:
✔ How the Hotel Tirol**** alpin spa bundles information and services centrally in a hotel app
✔ How 41 hours per month are saved during the high season through self-service
✔ How feedback and reviews increase measurably through in-app prompts
✔ How 1,800 paper printouts per month are eliminated – for greater sustainability in operations
Read the full case study now and be inspired:
Would you like to write your own success story together with Hotelcore? We would be happy to provide you with non-binding information about your options:
49 831 930 657-0 | info@gastfreund.net
More success stories from Gastfreund:
- Hotel am Fichtelsee: Digital guest directory with 3RPMS interface ensures smart processes and high usage
- Bio Wellness Hotel HOLZLEITEN: From check-in to guest services to check-out – this is how the HOLZLEITEN Bio Wellness Hotel is digitising its services.
- Camping and holiday park Wulfener Hals: Sustainability, increased turnover and relief for the team
