Month: November 2020

Digital Guest Directory: The right note at the right time

Digital Guest Directory: the right note at the right time ©GastfreundGmbH

Digital guest service is the topic on everyone’s lips these days. The Corona crisis has increased the desire for a contactless, hygienic and yet personal service in the hotel industry. In order to meet these expectations, both we and hotel associations recommend digitalising paper room folders, menus and flyers. This not only improves the satisfaction… Continue Reading →

Green hotels and their sustainability certification – “5 questions to” Suzann Heinemann, Managing Director of GreenSign

Suzann Heinemann interviewed - Green hotels and their sustainability certification ©fotostudiocharlottenburg

In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Suzann Heinemann, managing director and sustainability expert at GreenSign tells us what role sustainability certificates play in the hotel industry and whether it is possible to act environmentally friendly despite COVID-19. How do… Continue Reading →