The HOLZLEITEN Bio Wellness Hotel is located in the heart of Tyrol’s Mieminger Sonnenplateau – a place where sustainable tourism and maximum comfort come together in harmony. The 4-star hotel is known for tranquillity, regionality and mindfulness. In order to consistently implement this quality standard digitally, the HOLZLEITEN relies on the digital guest directory from Hotelcore, seamlessly linked to the CASABLANCA hotelsoftware.
1. The challenge: Manual processes and high costs despite a modern approach
Many tasks were repetitive in the day-to-day running of the HOLZLEITEN Bio Wellness Hotel: Guests regularly asked the same questions about arrival, offers, or invoices. Printed brochures had to be constantly replaced: a contradiction to the hotel’s sustainability concept.
Check-outs also involved a lot of effort, as guests had to be attended too personally. At the same time, expectations of digital services were constantly increasing. Manual work steps also required a lot of attention and made processes unnecessarily lengthy.
2. The solution: digital guest directory with direct hotel software connection
By combining Hotelcore and CASABLANCA hotelsoftware, Holzleiten has created an end-to-end digital solution. Automated processes significantly reduce the workload for staff, while the reduction in paper printouts emphasises the hotel’s sustainable concept.
Pre-stay: Guests automatically receive a journey email with a link to the digital guest directory before their arrival and can obtain information and check in online.
On-Stay: During their stay, they discover hotel information, book offers, order room cleaning or use the mobile travel guide.
Post-stay: check-out is digital: guests can view their bill at any time and pay in advance without having to wait at reception
“Digitalisation is playing an increasingly important role in the hotel industry in order to meet the increasing demands of guests and at the same time make operational processes more efficient.
With Hotelcore, our guest service has become more modern, efficient and sustainable.“
Claudia Bachnetzer | Assistant to the management
3. Successes: Guests are better informed. The team more efficient. The process is simpler.
Digitalisation has noticeably changed everyday hotel life at HOLZLEITEN.
The interface between guest and Casablanca ensures a smooth flow of information between guest, team and system – and makes processes leaner and more sustainable at the same time.
The results at a glance:
- 56 hours of time saved per month thanks to digital check-in, check-out and integrated invoice overview
- 343 paper printouts saved per month, a measurable contribution to sustainability
- 4.200 € cost savings per month thanks to digitally cancelled room cleaning services
- 62% fewer email enquiries before arrival thanks to automated journey mails
These figures speak for themselves: the team gains time for the essentials, for personal contact with guests, while saving resources, paper and energy.
Clear proof: digital services not only increase guest satisfaction, but also efficiency and revenue.
Find out more in the full success story:
✔ How the HOLZLEITEN has seamlessly integrated digital guest communication into everyday life.
✔ How the team saves over 50 hours a month at reception thanks to digital processes
✔ How guests arrive optimally informed thanks to Journey Mail and digital check-in.
✔ How the sustainable concept is strengthened by cost savings of €4,200 and less paper consumption.
Read the full case study now and be inspired:
Would you like to write your own success story together with Hotelcore? We would be happy to provide you with non-binding information about your options:
49 831 930 657-0 | info@hotelore.io
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