
Guests’ expectations of a hotel stay – Hotel trends 2021
A bed, a bathroom and a roof over their heads – that alone is certainly no longer enough for guests during their stay in a
A bed, a bathroom and a roof over their heads – that alone is certainly no longer enough for guests during their stay in a
Digital guest service is the topic on everyone’s lips these days. The Corona crisis has increased the desire for a contactless, hygienic and yet personal
Contactless camping is becoming more and more popular, not only in times of Corona. Sleeping in tents, caravans and mobile homes enables freedom-loving campers to
Baby Boomers, Millennials and Generation Z – Only those who know their target group are able to reach them successfully. In times of globalisation and
The first part about digital guest communication in hotels already explained its meaning and its significance during the customer journey. Now we will show you
Communicating directly with guests is the most important thing for successful hotels. With the right strategy, hosts positively influence the holiday experience of their guests
Historical buildings from the Baroque era combined with modern equipment. Traditional, personal care combined with contemporary, digital services. The Romantik Hotel Bären Dürrenroth in the
Returning guests – this is the jackpot for hoteliers and goal number one. That’ s because a solid customer base and guest loyalty create the
In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Alexandra Fenzl is the
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