Guests’ expectations of a hotel stay – Hotel trends 2021
04.03.2021
A bed, a bathroom and a roof over their heads – that alone is certainly no longer enough for guests during their stay in a
Digital Guest Directory: The right note at the right time
26.11.2020
Digital guest service is the topic on everyone’s lips these days. The Corona crisis has increased the desire for a contactless, hygienic and yet personal
Digital campsite – it’s time for digital service
29.10.2020
Contactless camping is becoming more and more popular, not only in times of Corona. Sleeping in tents, caravans and mobile homes enables freedom-loving campers to
5 tips: How hotels attract the attention of Millennials and Generation Z
20.06.2019
Baby Boomers, Millennials and Generation Z – Only those who know their target group are able to reach them successfully. In times of globalisation and
Successful, digital guest communication in the hospitality industry (2/2)
16.05.2019
The first part about digital guest communication in hotels already explained its meaning and its significance during the customer journey. Now we will show you
Successful, digital guest communication in the hospitality industry (1/2)
02.05.2019
Communicating directly with guests is the most important thing for successful hotels. With the right strategy, hosts positively influence the holiday experience of their guests
Case Study: Digital guest service generates 2,500 euros a month in the hotel restaurant
21.03.2019
Historical buildings from the Baroque era combined with modern equipment. Traditional, personal care combined with contemporary, digital services. The Romantik Hotel Bären Dürrenroth in the
Guest loyalty: How hotel guests become regular guests
10.01.2019
Returning guests – this is the jackpot for hoteliers and goal number one. That’ s because a solid customer base and guest loyalty create the
The all-round customer service of Guestfriend – „5 questions with“ Alexandra Fenzl, Team Leader Customer Relationship Management at Guestfriend
06.12.2018
In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Alexandra Fenzl is the
