Green hotels and their sustainability certification – “5 questions to” Suzann Heinemann, Managing Director of GreenSign

Suzann Heinemann interviewed - Green hotels and their sustainability certification ©fotostudiocharlottenburg

In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Suzann Heinemann, managing director and sustainability expert at GreenSign tells us what role sustainability certificates play in the hotel industry and whether it is possible to act environmentally friendly despite COVID-19. How do… Continue Reading →

12-11-2020

Digital campsite – it’s time for digital service

Digital Campsite - Digital communication on campsites - Gastfreund GmbH

Contactless camping is becoming more and more popular, not only in times of Corona. Sleeping in tents, caravans and mobile homes enables freedom-loving campers to enjoy a self-determined holiday. Modern service is also a decisive factor for campers when choosing a campsite – from the facilities to personal assistance on site. We give advice on… Continue Reading →

29-10-2020

BYOD vs. stationary tablets – The guests’ own smartphone wins

Paaerchen_mit_Smartphones_Gastfreund_GmbH

Smartphones are the travel companions par excellence! Whether for private or professional reasons: travellers use all channels such as e-mail, telephone, messenger, social media & Co. mobile and actively plan their vacation with their smartphone. A life without smartphones, tablets and fast internet is hardly imaginable. Good conditions for hoteliers who use the smartphones of… Continue Reading →

14-10-2020

Chats and push notifications in the hotel industry – communication with guests is more important than ever

Chats-Push-Notifications-Hotel-Industry-Gastfreund-GmbH

Whether on vacation or at home, nearly all young people (96 %), as well as more than two-thirds of those over the age of 65, are in close contact with their families and friends via messenger services such as WhatsApp and Co.* Chatting is now an integral part of everyday life and one of the… Continue Reading →

30-09-2020

3, 2, 1 – Hotel App!

Guests expect more and more service and technology. For hoteliers, digital guest care has therefore become a modern standard. In order to observe this standard, there are many tools such as an online editor for their own hotel newspaper, an info channel and not to forget: the digital guest directory. It informs, communicates and sells,… Continue Reading →

16-09-2020

Digital menus, online table booking, digital guest registration and Digital Guest Directory – for higher hygiene standards in hotels

Digital menu_book-a-table_guest-registration_digital-guest-directory-Gastfreund GmbH

The Corona pandemic has left its mark on the hotel industry. Hoteliers and caterers have to adhere to new regulations and rules regarding work safety, minimum distances, safety, data collection and hygiene. Only then are they allowed to reopen their hotels, pensions, apartments and campsites. Contactless support, online booking of services and offers, contactless check-in… Continue Reading →

05-08-2020

Corona and hygiene in hotels: Benefits of the Digital Guest Directory

Hygiene in Hotels - Corona - Digital Guest Directory by Guestfriend - Gastfreund GmbH

The Coronavirus presents the hotel and catering industry with major challenges. There’s a vast range of new rules, regulations and requirements that hotels, holiday homes, apartments and campsites must follow in order to resume business. Make sure to collect information from trusted sources and associations, because the regulations and rules differ from state to state… Continue Reading →

05-08-2020

Hygiene standards in hotels: How the Digital Guest Directory ensures personal yet contactless services in times of Corona

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Hygiene regulations, social distancing and worker protection – the hotel industry is falling on hard times. This is because the Corona pandemic (COVID-19) limits our possibilities of domestic and international travel and entails a tightening of regulations for the whole industry. Even though establishments in the fields of tourism, catering and hospitality are now allowed… Continue Reading →

04-08-2020

Hotel trends 2020 – The whole journey as one experience

There is no standing still in the hospitality industry. Digitalisation is driving numerous developments and changing expectations, procedures and processes in hotels. In 2020, it is all about a holistic and positive guest experience. In this article, we present the hotel trends 2020, which promote a positive overall guest experience and take guest care to… Continue Reading →

19-03-2020

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