8 tips to increase guest satisfaction in the hotel

Guest satisfaction is the top priority for every hotelier. After all, it influences whether a guest comes back, whether the online rating is positive or negative and thus the booking behaviour of new guests. Hosts only achieve guest satisfaction by meeting all their expectations. But the demands on a hotel stay are as different as… Continue Reading →

Digital TV for hotels and care Homes – “5 questions to” Marta Matwijow, Senior Marketing Manager at Swisscom

In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Marta Matwijow, Senior Marketing Manager at Swisscom talks to us about modern TV solutions for hotels and care homes. Swisscom is primarily known as a leading telecommunications and IT company in Switzerland. How… Continue Reading →

Guestfriend 2020 – Our review of the past year

No question, 2020 was challenging, full of ups and downs. The hotel industry and catering trade in particular will have to deal with the effects of the Corona pandemic for a long time to come. Demands for contactless services, guest care at a distance and new hygiene regulations have presented many hosts with major challenges… Continue Reading →

Digital Guest Directory: The right note at the right time

Digital guest service is the topic on everyone’s lips these days. The Corona crisis has increased the desire for a contactless, hygienic and yet personal service in the hotel industry. In order to meet these expectations, both we and hotel associations recommend digitalising paper room folders, menus and flyers. This not only improves the satisfaction… Continue Reading →