Digitalisation is an important step in meeting the needs of guests. Hoteliers Denis and David Meyer of the wellness hotel Kessler Meyer Well & Wine
The television, together with the smartphone, occupies the first place of the most used devices in 2020. More than 90 % of Germans switch it
No question, 2020 was challenging, full of ups and downs. The hotel industry and catering trade in particular will have to deal with the effects
Smartphones are the travel companions par excellence! Whether for private or professional reasons: travellers use all channels such as e-mail, telephone, messenger, social media &
The StrandResort Markgrafenheide not only looks after its guests personally, but also digitally – from the booking, through the whole stay and beyond the departure.
Everybody has a morning ritual. Many people read newspapers in the morning. They get information about the news of the day, while others browse the
Baby Boomers, Millennials and Generation Z – Only those who know their target group are able to reach them successfully. In times of globalisation and
The first part about digital guest communication in hotels already explained its meaning and its significance during the customer journey. Now we will show you
Communicating directly with guests is the most important thing for successful hotels. With the right strategy, hosts positively influence the holiday experience of their guests
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