Tag: hospitality industry

Hygiene standards in hotels: How the Digital Guest Directory ensures personal yet contactless services in times of Corona

Hygiene-in-the-hotel_social-distancing_distance-rucles_hotel-industry_AdobeStock_337243062_EN.jpg

Hygiene regulations, social distancing and worker protection – the hotel industry is falling on hard times. This is because the Corona pandemic (COVID-19) limits our possibilities of domestic and international travel and entails a tightening of regulations for the whole industry. Even though establishments in the fields of tourism, catering and hospitality are now allowed… Continue Reading →

Hotel trends 2020 – The whole journey as one experience

Hotel Trends 2020_Gastfreund GmbH

There is no standing still in the hospitality industry. Digitalisation is driving numerous developments and changing expectations, procedures and processes in hotels. In 2020, it is all about a holistic and positive guest experience. In this article, we present the hotel trends 2020, which promote a positive overall guest experience and take guest care to… Continue Reading →

Best of 2019 – best of Guestfriend!

Best of 2019 - best of Guestfriend_review of the year © Gastfreund GmbH

An exciting year with great moments and lots of new stuff! We have rewound the year once again and collected all our milestones of 2019 in a small end-of-year review: MORE GUESTFRIENDS! … who are communicating and interacting more and more via the Digital Guest Directory: PS: The high score of page views of a… Continue Reading →

Must-haves for every digital guest directory

Must-haves for every digital guest directory © Gastfreund GmbH

Spot on: Upgrade your room folder and put your information and offers in the spotlight! The digital version of your room folder provides your guests with the information they need and attracts their attention to your offers and services anytime and anywhere. What makes your Digital Guest Directory unmistakable and what should not be missing… Continue Reading →

Channel management in the hotel industry – “5 questions to” Cristina Bauer, Sales Manager at Viato

Channel management in the hotel industry – “5 questions to” Cristina Bauer, Sales Manager at Viato

In our section “5 questions to”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Today we talk about channel management with Cristina Bauer, Sales Manager at Viato. How does a good channel manager work? All channel managers should work similarly. Because they all follow one basic principle: they send… Continue Reading →

What are channel managers for hotels used for?

Channel managers for hotels

Booking, Trivago, Expedia, HRS or Momondo – these are just a few of the numerous hotel booking portals. And all of them want to be serviced. Therefore the online distribution of hotel rooms is not always easy. Only those who permanently maintain their prices and contingents remain bookable, avoid overbooking and stabilise the occupancy rate…. Continue Reading →