Guestfriend 2020 – Our review of the past year

No question, 2020 was challenging, full of ups and downs. The hotel industry and catering trade in particular will have to deal with the effects of the Corona pandemic for a long time to come. Demands for contactless services, guest care at a distance and new hygiene regulations have presented many hosts with major challenges… Continue Reading →

Green hotels and their sustainability certification – “5 questions to” Suzann Heinemann, Managing Director of GreenSign

In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Suzann Heinemann, managing director and sustainability expert at GreenSign tells us what role sustainability certificates play in the hotel industry and whether it is possible to act environmentally friendly despite COVID-19. How do… Continue Reading →

3, 2, 1 – Hotel App!

Guests expect more and more service and technology. For hoteliers, digital guest care has therefore become a modern standard. In order to observe this standard, there are many tools such as an online editor for their own hotel newspaper, an info channel and not to forget: the digital guest directory. It informs, communicates and sells,… Continue Reading →

Hotel trends 2020 – The whole journey as one experience

There is no standing still in the hospitality industry. Digitalisation is driving numerous developments and changing expectations, procedures and processes in hotels. In 2020, it is all about a holistic and positive guest experience. In this article, we present the hotel trends 2020, which promote a positive overall guest experience and take guest care to… Continue Reading →

Best of 2019 – best of Guestfriend!

An exciting year with great moments and lots of new stuff! We have rewound the year once again and collected all our milestones of 2019 in a small end-of-year review: MORE GUESTFRIENDS! … who are communicating and interacting more and more via the Digital Guest Directory: PS: The high score of page views of a… Continue Reading →