In our last part, we already showed how important hotel reviews are for both guests and hoteliers and how hosts should respond to online reviews in the best possible way. Based on these insights, we will show you how digital tools improve your hotel reviews and support you in managing your ratings. Guest service is… Continue Reading →
In times of Google, Booking, TripAdvisor, HolidayCheck & Co. online hotel ratings are getting more and more important. Millions of holidaymakers are checking out online rating platforms and online travel agencies (OTAs) before booking their trip. Based on these hotel reviews, they finally choose a specific hotel. For this reason, it is even more important… Continue Reading →
In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. We chatted with Katharina Sickora, Marketing Director at TrustYou, the world’s largest guest feedback platform, about guest reviews. How important are guest reviews on online hotel platforms these days? Very important. We have conducted… Continue Reading →
We are constantly looking at how to increase the functionality of our Digital Guest Directory so that it actively enhances the guest experience. This is why we launched the Digital Guest Directory as a progressive web app (PWA). Our mission is to make digitization easy for hoteliers and create digital tools for guest communication that… Continue Reading →
Push Notifications – you’ve probably heard about it! But what exactly is that? Why are push notifications a perfect way for hoteliers to improve guest satisfaction and sales? And how do they even work? We’ll clear it up. What are Push Notifications? Push notifications are messages that pop up on the smartphone’s display, on tablets… Continue Reading →
85% of travelers only decide on offers and activities around their stay after arrival. Wellness treatments, a special wine to accompany the meal or a day trip are mostly booked at the hotel on site. Hoteliers should make the most of this fact to increase their sales through cross-selling and upselling. Our 7 tips reveal… Continue Reading →
Today we would like to address a touching topic: For most people, holidays are just a normal thing. However, there are also families for whom a vacation is a foreign word, who cannot afford it or have been struck by fate what makes travelling nearly impossible. Hoteliers give away holidays to children and parents in… Continue Reading →
Celebrate with us: This month Guestfriend officially turns 5 years old! What began as an idea has developed into a successful concept. 5 years ago we were still working on our prototypes. Today we already have more than 4,000 customers and enhanced and new products – in total five tools, which simplify the everyday life… Continue Reading →
In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. As a Senior Assistant Editor at Guestfriend, Shanice Saulich is responsible for the content and design of the customers´ digital guest directories. Where do the contents for the Digital Guest Directory come from?… Continue Reading →