Tag: hotelier

Dynamic pricing with revenue management – „5 questions with“ Matthias Trenkwalder, Co-Founder and Managing Director at RateBoard

Dynamic pricing with revenue management - "5 questions with " Matthias Trenkwalder, Co-Founder and Managing Director at RateBoard

In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. This time we interviewed Matthias Trenkwalder, Co-Founder and Managing Director of RateBoard, about “Revenue Management”. How important are online sales and dynamic pricing today? Online distribution is very important these days. Thus hotels gain… Continue Reading →

What is hotel revenue management?

What is Hotel Revenue Management?

Generating more revenue and a better occupancy rate without reducing prices too much – that’ s the goal of every revenue manager in a hotel. To remain competitive in today’s market, hoteliers need an effective pricing strategy for hotel revenue management. But what does revenue management actually mean? Revenue management – an underestimated revenue generator… Continue Reading →

The Guestfriend Year 2018

The Guestfriend Year 2018 © Gastfreund GmbH

Oh, another year has passed – where has time gone? What happened in the last 12 months? And what has been going on at Guestfriend this year? The Guestfriend calendar – a year full of highlights: New Corporate Design At the beginning of the year, we relaunched our Corporate Design, redesigned our website and set… Continue Reading →

The all-round customer service of Guestfriend – „5 questions with“ Alexandra Fenzl, Team Leader Customer Relationship Management at Guestfriend

The all-around customer service of Guestfriend - „5 questions with“ Alexandra Fenzl, Customer Relationship Manager at Guestfriend

In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Alexandra Fenzl is the team leader of the Customer Relationship Management at Guestfriend and supports the customers with requests, wishes or problems of any kind: ranging from training and assistance to long-term personal customer… Continue Reading →

Digital guest service improves hotel reviews

Digitaler Gästeservice verbessert Online-Bewertungen

In our last part, we already showed how important hotel reviews are for both guests and hoteliers and how hosts should respond to online reviews in the best possible way. Based on these insights, we will show you how digital tools improve your hotel reviews and support you in managing your ratings. Guest service is… Continue Reading →

How to deal with hotel ratings

Hotelbewertungen: 5 Sterne

In times of Google, Booking, TripAdvisor, HolidayCheck & Co. online hotel ratings are getting more and more important. Millions of holidaymakers are checking out online rating platforms and online travel agencies (OTAs) before booking their trip. Based on these hotel reviews, they finally choose a specific hotel. For this reason, it is even more important… Continue Reading →

Guest reviews in the hotel industry – “5 questions with” Katharina Sickora, Marketing Director at TrustYou

Gästebewertungen in der Hotellerie_Katharina Sickora, Marketing Director bei TrustYou © TrustYou

In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. We chatted with Katharina Sickora, Marketing Director at TrustYou, the world’s largest guest feedback platform, about guest reviews. How important are guest reviews on online hotel platforms these days? Very important. We have conducted… Continue Reading →