Guest reviews in the hotel industry – “5 questions with” Katharina Sickora, Marketing Director at TrustYou

Gästebewertungen in der Hotellerie_Katharina Sickora, Marketing Director bei TrustYou © TrustYou

In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. We chatted with Katharina Sickora, Marketing Director at TrustYou, the world’s largest guest feedback platform, about guest reviews. How important are guest reviews on online hotel platforms these days? Very important. We have conducted… Continue Reading →

12-07-2018

Progressive Web App: The latest technology for the Digital Guest Directory

We are constantly looking at how to increase the functionality of our Digital Guest Directory so that it actively enhances the guest experience. This is why we launched the Digital Guest Directory as a progressive web app (PWA). Our mission is to make digitization easy for hoteliers and create digital tools for guest communication that… Continue Reading →

22-06-2018

Push Notifications: one of the best marketing tools for hotels

Push Notifications – you’ve probably heard about it! But what exactly is that? Why are push notifications a perfect way for hoteliers to improve guest satisfaction and sales? And how do they even work? We’ll clear it up. What are Push Notifications? Push notifications are messages that pop up on the smartphone’s display, on tablets… Continue Reading →

13-06-2018

7 tips to increase your hotel sales

85% of travelers only decide on offers and activities around their stay after arrival. Wellness treatments, a special wine to accompany the meal or a day trip are mostly booked at the hotel on site. Hoteliers should make the most of this fact to increase their sales through cross-selling and upselling. Our 7 tips reveal… Continue Reading →

25-05-2018 0

Hotelier with heart and soul: This is true hospitality

Hotelier mit Herz und Seele: Helfende Hände

Today we would like to address a touching topic: For most people, holidays are just a normal thing. However, there are also families for whom a vacation is a foreign word, who cannot afford it or have been struck by fate what makes travelling nearly impossible. Hoteliers give away holidays to children and parents in… Continue Reading →

10-05-2018

Happy Birthday, Guestfriend! We’re celebrating our fifth birthday

Celebrate with us: This month Guestfriend officially turns 5 years old! What began as an idea has developed into a successful concept. 5 years ago we were still working on our prototypes. Today we already have more than 4,000 customers and enhanced and new products – in total five tools, which simplify the everyday life… Continue Reading →

03-05-2018

How the Digital Guest Directory is created – “5 questions with” Shanice Saulich, Senior Assistant Editor at Guestfriend

Shanice Saulich, Senior Assistant Editor at Gastfreund © Gastfreund

In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. As a Senior Assistant Editor at Guestfriend, Shanice Saulich is responsible for the content and design of the customers´ digital guest directories. Where do the contents for the Digital Guest Directory come from?… Continue Reading →

25-04-2018

3, 2, 1 – Hotel App!

The Hotel-App of the Swiss Holiday Park made by Guestfriend © Gastfreund GmbH

Anyone who thinks when it comes to the hotel app “An own app would be really great for our guests, but it is too expensive and too complicated for me” will be surprised! We create your very own app from A to Z. That means we design it in your colors, brand it with your… Continue Reading →

12-04-2018

Tag: hotelier