In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Marta Matwijow, Senior Marketing Manager at Swisscom talks to us about modern TV solutions for hotels and care homes. Swisscom is primarily known as a leading telecommunications and IT company in Switzerland. How… Continue Reading →
The Corona crisis brings great challenges for the hotel industry, the gastronomy and tourism. Since then, hygiene regulations, accommodation prohibitions, travel warnings and lockdowns have determined the everyday life of hoteliers. But we will overcome this crisis together. Because people are longing for their next holidays and will travel again as soon as the hotels… Continue Reading →
No question, 2020 was challenging, full of ups and downs. The hotel industry and catering trade in particular will have to deal with the effects of the Corona pandemic for a long time to come. Demands for contactless services, guest care at a distance and new hygiene regulations have presented many hosts with major challenges… Continue Reading →
Four years ago, we launched our hospitality blog in order to support you even better as hosts and hoteliers. We would like to share our knowledge with you, inform you about current topics in the hotel industry and give you exciting insights into digital guest communication and digitalisation in the hotel industry. For our 100th… Continue Reading →
Digital guest service is the topic on everyone’s lips these days. The Corona crisis has increased the desire for a contactless, hygienic and yet personal service in the hotel industry. In order to meet these expectations, both we and hotel associations recommend digitalising paper room folders, menus and flyers. This not only improves the satisfaction… Continue Reading →
In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Suzann Heinemann, managing director and sustainability expert at GreenSign tells us what role sustainability certificates play in the hotel industry and whether it is possible to act environmentally friendly despite COVID-19. How do… Continue Reading →
Whether on vacation or at home, nearly all young people (96 %), as well as more than two-thirds of those over the age of 65, are in close contact with their families and friends via messenger services such as WhatsApp and Co.* Chatting is now an integral part of everyday life and one of the… Continue Reading →
Guests expect more and more service and technology. For hoteliers, digital guest care has therefore become a modern standard. In order to observe this standard, there are many tools such as an online editor for their own hotel newspaper, an info channel and not to forget: the digital guest directory. It informs, communicates and sells,… Continue Reading →
The Digital Guest Directory of Guestfriend does not only contain hotel information and suitable travel guides for the region, but it offers even more! It impresses with its many practical functions, which on the one hand increase the hotel’s revenue, reduce the workload of employees and improve the quality of service. On the other hand,… Continue Reading →