Whether on vacation or at home, nearly all young people (96 %), as well as more than two-thirds of those over the age of 65, are in close contact with their families and friends via messenger services such as WhatsApp and Co.* Chatting is now an integral part of everyday life and one of the… Continue Reading →
Guests expect more and more service and technology. For hoteliers, digital guest care has therefore become a modern standard. In order to observe this standard, there are many tools such as an online editor for their own hotel newspaper, a guest info channel and not to forget: the digital guest directory. It informs, communicates and… Continue Reading →
The Digital Guest Directory of Guestfriend does not only contain hotel information and suitable travel guides for the region, but it offers even more! It impresses with its many practical functions, which on the one hand increase the hotel’s revenue, reduce the workload of employees and improve the quality of service. On the other hand,… Continue Reading →
It is the worthy successor to the room folder made of paper and always at hand: the Digital Guest Directory. Hotel guests access all information about their stay and the region exactly when they need it. Besides, hosts send offers and news via push messages to their guests’ smartphones and tablets and keep them up… Continue Reading →
An exciting year with great moments and lots of new stuff! We have rewound the year once again and collected all our milestones of 2019 in a small end-of-year review: MORE GUESTFRIENDS! … who are communicating and interacting more and more via the Digital Guest Directory: PS: The high score of page views of a… Continue Reading →
Everybody has a morning ritual. Many people read newspapers in the morning and get information about the news of the day, while others browse the Internet. Hoteliers should take up these habits and surprise their guests with their own Hotel Newspaper right at the beginning of the day. Printed out in the hotel room, during… Continue Reading →
Spot on: Upgrade your room folder and put your information and offers in the spotlight! The digital version of your room folder provides your guests with the information they need and attracts their attention to your offers and services anytime and anywhere. What makes your Digital Guest Directory unmistakable and what should not be missing… Continue Reading →
In our section “5 questions to”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Today we talk about channel management with Cristina Bauer, Sales Manager at Viato. How does a good channel manager work? All channel managers should work similarly. Because they all follow one basic principle: they send… Continue Reading →
Booking, Trivago, Expedia, HRS or Momondo – these are just a few of the numerous hotel booking portals. And all of them want to be serviced. Therefore the online distribution of hotel rooms is not always easy. Only those who permanently maintain their prices and contingents remain bookable, avoid overbooking and stabilise the occupancy rate…. Continue Reading →