A bed, a bathroom and a roof over their heads – that alone is certainly no longer enough for guests during their stay in a hotel. As the guests’ expectations are rising, so are the demands on hosts. Some hoteliers already stand out from the competition with exceptional service and happy guests – but how… Continue Reading →
The Corona crisis is not over yet and the hotel industry is eagerly awaiting the day when hotels and restaurants are allowed to welcome leisure guests again. The protection of guests and staff is the number one priority, without exceptions. Therefore, meeting the applicable hygiene regulations is an important precondition for reopening. Contactless, digital services… Continue Reading →
The Corona crisis brings great challenges for the hotel industry, the gastronomy and tourism. Since then, hygiene regulations, accommodation prohibitions, travel warnings and lockdowns have determined the everyday life of hoteliers. But we will overcome this crisis together. Because people are longing for their next holidays and will travel again as soon as the hotels… Continue Reading →
No question, 2020 was challenging, full of ups and downs. The hotel industry and catering trade in particular will have to deal with the effects of the Corona pandemic for a long time to come. Demands for contactless services, guest care at a distance and new hygiene regulations have presented many hosts with major challenges… Continue Reading →
Four years ago, we launched our hospitality blog in order to support you even better as hosts and hoteliers. We would like to share our knowledge with you, inform you about current topics in the hotel industry and give you exciting insights into digital guest communication and digitalisation in the hotel industry. For our 100th… Continue Reading →
Digital guest service is the topic on everyone’s lips these days. The Corona crisis has increased the desire for a contactless, hygienic and yet personal service in the hotel industry. In order to meet these expectations, both we and hotel associations recommend digitalising paper room folders, menus and flyers. This not only improves the satisfaction… Continue Reading →
In our section “5 questions to …”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Suzann Heinemann, managing director and sustainability expert at GreenSign tells us what role sustainability certificates play in the hotel industry and whether it is possible to act environmentally friendly despite COVID-19. How do… Continue Reading →
Contactless camping is becoming more and more popular, not only in times of Corona. Sleeping in tents, caravans and mobile homes enables freedom-loving campers to enjoy a self-determined holiday. Modern service is also a decisive factor for campers when choosing a campsite – from the facilities to personal assistance on site. We give advice on… Continue Reading →
Smartphones are the travel companions par excellence! Whether for private or professional reasons: travellers use all channels such as e-mail, telephone, messenger, social media & Co. mobile and actively plan their vacation with their smartphone. A life without smartphones, tablets and fast internet is hardly imaginable. Good conditions for hoteliers who use the smartphones of… Continue Reading →