In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Valerie Wagner is an expert for digital hotel management, a passionate blogger and discusses digitization, revenue management, MICE management and e-commerce in the hotel industry on her own blog “Hotel-O-Motion”. She shares her experiences… Continue Reading →
85% of travelers only decide on offers and activities around their stay after arrival. Wellness treatments, a special wine to accompany the meal or a day trip are mostly booked at the hotel on site. Hoteliers should make the most of this fact to increase their sales through cross-selling and upselling. Our 7 tips reveal… Continue Reading →
In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. As a Senior Assistant Editor at Guestfriend, Shanice Saulich is responsible for the content and design of the customers´ digital guest directories. Where do the contents for the Digital Guest Directory come from?… Continue Reading →
The hotel industry 4.0: digitization remains one of the central topics to which the hotel industry must respond! Technological developments, globalization, and automation of processes bring advantages: improved processes, more efficiency and employees gain time for the care of guests. One reason why we long for new technologies is the growing expectation that we get… Continue Reading →
Comfortable accommodation, warm-hearted hosts, and excellent service are still the essentials of a good stay. Changes can be seen in the way hoteliers use technologies to enhance the guest experience and manage the hotel. But what are the next major technological trends in the hotel industry? Here comes an overview of the most important hotel… Continue Reading →
In our section “5 questions with”, employees of Guestfriend, customers, partners or industry experts give insights into their work and business. Making a start with Marc Münster, Managing Director and co-founder of Guestfriend. Right in time for the trade fair season, Guestfriend has launched two new products for hoteliers: the Wi-Fi Landing Page and the… Continue Reading →